Privacy Policy

Last Updated: November 24, 2025

Introduction

CalSmile Dental ("we," "us," or "our") values the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our services, including our website and SMS/text messaging communications. We are committed to safeguarding your personal data and ensuring transparency in our data practices.

Information We Collect

When you interact with CalSmile Dental, we may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address
  • Appointment Information: Scheduling details, service preferences, and appointment history
  • Communication Data: Content of text messages and other communications you send to us
  • Website Usage Data: We use cookies to compile statistical information about use of our website, such as the time users spend at the site and the pages they visit most often. This data does not include personally identifiable information (PII).

How We Collect Information

We collect information from you when you:

  • Fill out forms on our website (e.g., appointment requests, contact forms)
  • Sign up for text message communications
  • Communicate with us via phone, email, or SMS
  • Visit our office and provide information for patient records

How We Use Your Information

CalSmile Dental uses the information we collect for the following purposes:

  • Scheduling and confirming dental appointments
  • Sending appointment reminders via SMS/text message
  • Responding to your inquiries and providing customer support
  • Communicating important updates about our services
  • Improving our services and patient experience
  • Complying with legal and regulatory obligations

Non-Sharing of Information

CalSmile Dental maintains strict privacy policies, ensuring that personal information of our patients and users is not shared, sold, rented, released, or traded to third parties without legal obligation.

We do not sell, rent, distribute, or share your personal data with third parties for marketing purposes. Any information shared with service providers is exclusively for the purpose of delivering our services to you (e.g., appointment reminder systems) and is subject to strict confidentiality agreements.

Your SMS contact and content data will never be shared with third parties for marketing or promotional purposes.

Data Protection and Security

CalSmile Dental employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encrypted data transmission
  • Access controls limiting data access to authorized personnel only
  • Regular monitoring of our systems for security vulnerabilities

While we take every reasonable precaution to protect your data, no method of transmission over the Internet or mobile networks can be guaranteed to be 100% secure.

SMS/Text Message Communications

By providing your phone number and opting in to receive text messages from CalSmile Dental, you consent to receive SMS communications related to:

  • Appointment reminders and confirmations
  • Office updates and important notifications
  • Responses to your inquiries

Message Frequency: Message frequency may vary based on your appointment schedule and interactions with our office.

Message and Data Rates: Standard message and data rates from your mobile carrier may apply.

SMS Opt-Out Instructions

If you are receiving text messages from CalSmile Dental and wish to stop receiving them, simply reply "STOP" to the number from which you received the message. Once we receive your opt-out request, you will no longer receive further text messages from us.

You may also contact us directly at the information provided below to opt out of SMS communications.

Your Rights

You have the right to:

  • Access your personal information held by CalSmile Dental
  • Correct any inaccurate or incomplete personal data
  • Delete your personal information, except where retention is required by law
  • Opt out of SMS communications at any time

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

CalSmile Dental may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically for the latest information on our privacy practices.

By continuing to use our services after any changes, you agree to the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CalSmile Dental
5150 Graves Ave
Suite 11F
San Jose, CA 95129
Phone: 408-930-5238